FAQs About our Mobile Massage & Beauty Services
How can I make a reservation?
Reservations are made by direct contact, ideally 24 to 48 hours in advance. Same-day requests are possible depending on availability, but not guaranteed. We recommend booking early for preferred time slots or customized treatments.
Do you offer last-minute appointments?
Yes, depending on the availability of our practitioners. Urgent requests are considered on a case-by-case basis.
Do you provide services at home, in hotels, or in riads?
Yes. We operate in private residences, hotels, villas, and authorized establishments, respecting your comfort and privacy.
Are there any special access requirements?
Secure access, sufficient space, and practical information (parking, floor, elevator) facilitate the service.
Do I need to provide any equipment for the treatment?
No. Our practitioners bring all necessary equipment: massage table, linens, oils, and treatment products.
Does the practitioner arrive before the scheduled time?
Yes. The practitioner arrives early to set up the equipment and ensure a smooth session without rush.
Which products are used during treatments?
We use carefully selected products, mostly natural or plant-based, suitable for sensitive skin.
Are the products organic or hypoallergenic?
Whenever possible, we prioritize gentle and respectful formulations. Please inform us of any particular sensitivities when booking.
Are the wellness practitioners and/or beauticians qualified?
Yes. They are certified, experienced, and selected for their expertise, professional posture, and care.
What is your hygiene protocol?
Linens are changed between each client. Hands are washed and disinfected before each treatment. Equipment is cleaned according to a strict protocol.
What are the available session durations?
Different formats are available depending on the treatment: 30, 60, 90 minutes, or more upon request.
Can I request adjustments during the session?
Yes. Pressure, rhythm, or certain techniques can be adjusted at any time according to your comfort.
Are there any areas that are not treated?
Yes. Intimate areas are strictly excluded. Our services are provided in a professional and respectful framework.
Are there any contraindications for massages?
Yes. Fever, infectious diseases, severe circulatory disorders, unhealed fractures, or certain medical conditions require prior advice. All relevant information must be communicated before the session.
Are treatments suitable for pregnant women?
Certain adapted treatments can be offered after the first trimester, provided prior information is given and there are no medical contraindications.
Do you offer treatments for children or minors?
Treatments are available from a certain age, with parental consent and the presence of a responsible adult.
Can the session be interrupted?
The practitioner reserves the right to interrupt the session at any time, without refund, in case of inappropriate behavior or non-compliance with professional standards, according to the general terms of service.
Can I interrupt the session myself?
Yes. Any session that has started remains payable in full.
What payment methods are accepted?
Payment can be made online or on-site, according to the arrangements agreed upon at the time of booking.
Are tips included?
Tips are neither expected nor mandatory. They remain at the client’s discretion.
What is the cancellation or modification policy?
Modifications or cancellations are possible up to 24 hours before the treatment. After this period, the session may be charged or rescheduled depending on circumstances.
Are the services covered by professional insurance?
Yes. Our activities are conducted professionally and are insured.
FAQ – Nail & Hand Care
What types of manicures and nail care do you offer at home?
We offer classic manicures, Russian manicure, targeted nail art, BIAB gel reinforcement, and cuticle care, using professional products that respect the natural nail.
What is the duration and durability of a manicure or nail polish application?
Each service lasts between 30 and 90 minutes depending on the technique, with long-lasting results for semi-permanent and gel polish.
Does nail art or nail polish damage the nails?
No. Our techniques are performed with respect for the natural nail, with careful preparation and reinforcement if needed.
Can I combine manicure, nail polish, and cuticle care at home?
Yes. Our services are designed to combine different treatments to optimize comfort and aesthetic results.
A moment of well-being and beauty, designed for you as an exceptional ritual.